This refund policy applies to FreeSMS and FreeSMS Pro. To obtain a refund, the following terms stated in our refund policy must be matched. We reserve the right to change the Refund Policy conditions any time without prior notice.If you purchase our products, after your payment has cleared you will receive the product on the declared time. Once this product is delivered to you through mail, no refunds can be made.
All the products and solutions offered by FreeSMS and its business units is totally non-tangible irrevocable, so the possibility of the refunds once the order is completed and delivered is not possible. It is recommended to you to understand the functionality and features of our product before placing an order to avoid the circumstances of refund.
In rare cases, we ACCEPT refund request for the following reasons ONLY: (Note:- No refund will be processed for the trial period):
- Errors can occur due to dependence on assigned devices connectivity and site HTML which can change time to time.
- We thoroughly check the products before delivering it to make sure product works efficiently, however some small errors may occur.
- If such issues occur, errors must be reported for the approval of our Technical Support Team.
- We will resolve the defect or error within 3 days.
- If any major fault is found, (reported within 3 days from the date of the first complaint or any other mode of notification given by the customers), the complete refund shall be granted
- If the customer wants, the same product can be replaced or around the equal value may be provided.
- Please note that our professionals can request for the temporary access to your server for identifying and fixing the potential issues within the delivered product. Failure to give such access on request in a timely manner might lead to a late resolution of the problem. If you refuse to give temporary access to your sever will indeed result in the failure to meet the requirements for a refund.
Non-Delivery of the product:
- There might be some mailing issues with your e-mail provider or own mail server because of which you might not take delivery of a confirmed delivery e-mail from us.
- In such case, we request you for assistance as early as possible.
- Within 7 days from the initial order placing date, the claim for non-delivery of the product must be submitted to our billing department. Else, the product will be taken into consideration as received and downloaded.
- Such problems needs to be reported to our Technical Help Section within 1 week from your exact date of the purchase.
- Obvious signs must be supplied showing that the bought products aren’t as it’s explained on the web site.
- Complaints that are based only on the client’s false expectations or wishes will not be entertained.
Take note that we are not liable and thus doesn’t please any exchange/refund/return/ requests for the inconsistency of our delivered products with any of the third-party software (add-ons, extensions, modules, plug-ins, search engines, scripts, etc.) other than any that are stated as compatible in the description we provided in each product at our website. We don’t certify that our offered products are completely compatible with all the third-party programs and also, we don’t offer support for any kind of third-party applications.
We are not responsible for delayed, lost, or misdirected email, delays for downloading, or any other communication system delays.
Our Technical Support Team are always available for assisting you 24*7 and deliver highly professional services and support in a well-timed manner.
No Refunds. FreeSMS is not obligated to provide you a refund at any time. If you choose to cancel your account during your subscription term you will not be refunded in whole or in part. If you choose to downgrade your subscription level during your subscription term, you will not receive a cash refund at any time.
Acceptance of this Refund Policy
- It is your responsibility to familiarize yourself with our refund policy.
- By ordering our products, you show that you have properly read this refund policy and you’re fully agree and accept the terms stated in this refund policy.
- If you don’t fully accept or agree with the terms and conditions stated in this refund policy, we ask that you do not place an order with us.
- If you have any query regarding our refund policy, please contact us.
For any request, query or complaints, please give us maximum 48 hours to get back to you.
Please note requests for a refund are accepted at mail: firstname.lastname@example.org within the time of 1 week after the order is made. Please provide us the thorough and supported reasons behind the reason of refund. Please ensure that your request does not controvert our Terms and Conditions.